Clarion reveals new senior role to oversee people, data and digital

The landlord added: “The creation of this role reflects a growing trend across sectors: digital transformation is no longer just about systems but about people, culture and organisational change.

“As AI and new tools reshape service delivery and speed up deployment, strong leadership and alignment are essential.

“Catrin will continue to build on how Clarion is already using AI in practical ways – from enhanced knowledge tools and chatbots to automated call summaries – [to help] colleagues spend less time searching for information and more time focused on residents, ensuring every interaction counts.”

Ms Jones, who previously worked in the software industry and joined Clarion’s executive team in 2019, has overseen the housing association’s improvements in cybersecurity and governance across the last 12 months.

She said: “This is an incredible opportunity to ensure technology and people work together as effectively as possible.

“By aligning our people and digital strategies, we can unlock our potential to be both effective and efficient, with people at the centre of decision-making.

“We will empower colleagues to deliver their best work and continue to improve customer experience.

“Our goal is to ensure the organisation has secure, resilient and usable tools that support our success, now and for the future. I am really looking forward to working with the new combined team to deliver this shared ambition.”

Clare Miller, chief executive of Clarion, said: “Catrin’s appointment marks an exciting step forward for Clarion.

“By bringing together people, data and digital, we’re ensuring our technology works harder for our customers and colleagues, while embedding a culture of innovation and continuous improvement.”